At luxelil.com – Ghana, we’re dedicated to delivering stylish and comfortable kidswear both locally and internationally. Please review the details of our shipping and return policy below.

1. Domestic Shipping (Within Ghana)

  • Orders are processed within 1–2 business days.

  • Standard delivery takes 2–5 business days, depending on your location.

  • Shipping costs are calculated at checkout based on your delivery address and the size of your order.

2. International Shipping

We proudly ship to customers around the world. Please note the following details for international orders:

Shipping charges:

  • Additional shipping fees apply and vary depending on the destination, package weight, and delivery option chosen at checkout.

Customs, duties, and taxes:

  • International orders may be subject to customs duties, import taxes, or additional fees upon arrival in your country.

  • These charges are not included in our product or shipping prices and remain the responsibility of the recipient.

Delivery times:

  • International delivery times may vary depending on your location and local customs processing.

  • Estimated delivery timelines will be provided at checkout, but please allow for additional time during holidays or in case of unexpected delays.

3. Order Tracking

Once your order has been shipped, you will receive an email confirmation with tracking details. This will allow you to monitor your package until it reaches your doorstep.

4. Return Policy

We want you to be fully satisfied with your purchase. If you need to return an item, please review the guidelines below:

Eligibility for returns:

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unwashed, and in their original condition with all tags attached.

  • Personalized items and final-sale products are not eligible for return.

How to return an item:

  1. Email support@luxelil.com with your order number and reason for return.

  2. Our support team will provide instructions to complete the return process.

  3. Return shipping costs are the responsibility of the customer, unless the item received was incorrect or damaged.

Refunds:

  • Once the returned item is received and inspected, approved refunds will be issued to your original payment method within 7–10 business days.

5. Need Assistance?

If you have any questions about shipping or returns, please don’t hesitate to contact us:

luxelil.com – Ghana
support@luxelil.com